Small Business Know-How

In any small business, record keeping is an essential. Good notes ensure consistency of product and/or a process, and help one to keep improving and expanding the business. However, we often tend to write out the steps as we remember them (and only if we have spare time), and overlook the importance of documenting our tacit knowledge. What is tacit knowledge? There are many different definitions, but what it boils down to is the "know-how", the knowledge that is built up through experience, after the academia has been completed. And for small businesses, identifying and then recording that tacit knowledge is key. It creates a foundation on which a business can expand, and is also a factor i